Dove Casino Betting Rules
These Betting Rules explain how wagers are placed, reviewed, settled and, where necessary, cancelled at Dove Casino. They apply to all customers using the casino and betting services, together with any game-specific terms, promotion conditions and account terms that may also apply.
By opening an account or placing a bet with Dove Casino, you confirm that you have read and understood these rules. If you have questions about a bet, account restriction or settlement decision, please contact customer support at [email protected].
Eligibility
Dove Casino services are available only to individuals who meet the minimum age requirement of 18+. You must be legally permitted to use online gambling services in your location and must provide accurate information when requested.
Access may be refused or withdrawn where Dove Casino cannot verify your age, identity, location or eligibility. A customer must not place bets on behalf of another person, allow another individual to use their account or operate an account for commercial purposes without prior written approval.
- You must be at least 18 years old.
- You must use the services only where online gambling is permitted for you.
- You must hold and use your own Dove Casino account.
- You must not attempt to bypass location, identity or account controls.
Account Requirements
Only one personal account may be maintained unless Dove Casino has expressly approved an exception. Account information must remain complete, current and accurate, including your name, date of birth, address and payment details.
Customers are responsible for keeping login credentials confidential and for all activity carried out through their account. If you believe that your account has been accessed by someone else, you should notify Dove Casino promptly and stop using the account until the matter has been reviewed.
Dove Casino may request documents or other information to complete verification. Reviews may take place before a withdrawal, after unusual activity, when account information changes or at any other point considered necessary for account security and compliance. Failure to provide suitable information may delay transactions or restrict access to betting services.
Accepted Bets
A bet is accepted only when it has been successfully submitted through the Dove Casino platform and a confirmation is displayed or recorded in your account. A selection placed in a bet slip is not necessarily an accepted bet. Customers should check the final details, including the event, market, selection, stake and applicable odds or game terms, before confirming.
Customers are responsible for reviewing their bets promptly. Once accepted, a bet generally cannot be changed or cancelled by the customer unless the relevant product specifically provides a cancellation facility. Dove Casino does not accept responsibility for a customer selecting the wrong market, stake or outcome.
- Bets must be placed using cleared funds available in your account.
- A bet may be refused, delayed or limited where technical, security or verification checks apply.
- Duplicate bets caused by a clear submission error may be investigated before settlement.
- Any applicable minimum or maximum stake shown in the relevant product or account interface will apply.
- Game-specific rules take priority where they address a matter in greater detail.
Bet Settlement
Bets are settled using the official result or settlement information applicable to the relevant game, event or market. For casino games, settlement is based on the outcome generated by the game system and the rules displayed at the time of play. For other betting products, the result may depend on the published outcome, official statistics or another stated settlement source.
Where a result is amended after initial publication, Dove Casino may correct the settlement if the original result was inaccurate or incomplete. Settlement calculations may take account of the stake, odds, game rules, relevant deductions and any applicable promotion terms.
Customers should retain their bet history and review account balances after play. If you believe a bet has been settled incorrectly, raise the issue with customer support as soon as possible and provide the bet reference, date and relevant details.
Void Bets
A bet may be declared void where the relevant event, market or game cannot be settled fairly or in accordance with the applicable rules. This may occur because of a material technical fault, an incorrectly offered market, an interrupted game or an event being cancelled or abandoned, subject to the rules for that specific product.
When a bet is void, the stake will normally be returned to the account. Where a multiple or linked bet contains a void selection, the remaining selections may be settled under the applicable product rules. A void decision will not be used to create an artificial profit or loss for the customer.
Dove Casino may also void a bet where it was accepted because of an obvious error, a system malfunction or a failure to apply the stated terms correctly. The circumstances and effect of any such decision will be assessed fairly and consistently.
Bonus Betting Rules
Bonuses, free bets and promotional rewards are subject to the terms displayed with the relevant offer. These terms may specify eligibility, activation requirements, expiry, wagering conditions, qualifying games, contribution rates, stake restrictions and withdrawal conditions.
A promotional balance may not be treated as cash until all applicable requirements have been met. If a bonus is cancelled, expires or is removed following a breach of its terms, associated winnings may also be affected where the promotion rules allow this.
- Only one promotion may be available to an account where the offer states that promotions cannot be combined.
- Promotional rewards must not be transferred, sold or used through another person's account.
- Attempts to exploit a promotion through coordinated play, duplicate accounts or misleading information may lead to removal of the reward and further account review.
- Any restrictions on maximum qualifying stakes or eligible games must be followed.
Technical Errors
Dove Casino aims to provide accurate and reliable betting services, but technical interruptions, display errors, delays or communication failures may occur. Customers should not rely on a price, balance, result or bet status that appears clearly inconsistent with the surrounding information.
If a technical error affects a bet, Dove Casino may suspend settlement while the issue is examined. A bet accepted or settled due to a clear system error may be corrected or cancelled, with the account adjusted to reflect the position that should reasonably have applied.
Customers must not deliberately take advantage of a malfunction. This includes repeatedly submitting bets during a visible error, using automated methods to exploit a fault or continuing to play after being instructed to stop.
Fraud Prevention
Dove Casino uses account monitoring and verification procedures to protect customers, payment systems and the integrity of its services. Activity may be reviewed where there are indications of fraud, money misuse, identity concerns, collusion, manipulation or unauthorised account access.
We may pause transactions, request additional information, restrict betting or suspend an account while a review is completed. Any action will be considered in light of the available information and the applicable account terms.
- Payment methods must belong to the customer or be used with proper authorisation.
- False documents, altered records and misleading statements are prohibited.
- Collusion, match manipulation, bonus abuse and attempts to conceal account ownership are prohibited.
- Unusual activity may be reported or handled in accordance with applicable obligations and internal procedures.
Maximum Payouts
Any maximum payout, maximum win or other settlement cap will be shown in the applicable game rules, market information, promotion terms or account interface. Because limits can differ between products and offers, customers should review the terms that apply before placing a bet.
Dove Casino will not invent or imply a universal payout amount where none is stated. A displayed maximum may apply per bet, game, customer, promotion, day or another defined period. Where multiple limits could apply, the specific terms for the relevant product or promotion will determine the outcome.
Responsible Gambling
Gambling should be treated as entertainment and not as a way to generate income or recover losses. Set a budget before playing, use only money you can afford to lose and take regular breaks. Never gamble when you are under the influence of alcohol or feeling distressed.
Dove Casino provides responsible gambling tools and support measures that may include deposit controls, time reminders, reality checks, cooling-off periods and account self-exclusion, subject to availability and the applicable process. A request to restrict or close an account should be made directly through the available account or support channels.
If gambling is becoming difficult to control, stop playing and seek help from an appropriate specialist support organisation. Do not attempt to open a new account to avoid a restriction or self-exclusion. Dove Casino may refuse access where it identifies conduct that suggests a customer may be experiencing gambling-related harm.
Rule Changes
Dove Casino may update these Betting Rules to reflect changes to products, technology, security procedures, promotional structures or applicable requirements. The latest version will apply to future activity from the time it is made available, unless a different effective date is stated.
Changes will not normally alter a bet that has already been accepted unless correction is required because of an error, fraud, a technical fault or another matter covered by these rules. Customers should review the current rules regularly, particularly before using a new game or promotion.
Continuing to use Dove Casino after updated rules take effect indicates acceptance of the revised terms. If you do not agree with a change, you should stop placing bets and contact customer support about the available options for your account.
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