Dove Casino Terms & Conditions
These Terms and Conditions govern access to and use of Dove Casino by customers in the United Kingdom. They explain the rights and responsibilities that apply when you create an account, use the services, make payments, claim promotions or request withdrawals.
Please read these Terms carefully before using Dove Casino. By registering an account or using any part of the platform, you confirm that you understand and accept these Terms, together with any specific rules or promotional conditions displayed on the relevant page.
Acceptance of Terms
These Terms form a binding agreement between you and Dove Casino. If you do not agree with any provision, you must not register, deposit funds or play games through the platform.
Additional rules may apply to particular games, payment methods, promotions or features. Those rules will be made available before or during use of the relevant service and form part of these Terms where applicable.
You are responsible for reviewing the current version of these Terms each time you use Dove Casino. Continued use after an update indicates acceptance of the revised wording.
Eligibility
Dove Casino is available only to individuals who are at least 18 years old. You must not use the service if you are under the minimum legal age applicable to you or if gambling is not permitted in your location.
You must access the platform personally and for recreational purposes. An account may not be opened on behalf of another person, and you may not allow anyone else to use your account.
We may refuse access where participation would conflict with applicable rules, internal controls or information available to us about your circumstances.
Account Registration
To use real-money services, you must provide complete and accurate registration information. This may include your name, date of birth, residential address, telephone number and payment details.
You must keep your account information current and promptly correct any information that becomes inaccurate. You are responsible for keeping your username, password and other login details confidential. Any activity carried out through your account may be treated as activity authorised by you unless you notify Dove Casino promptly of unauthorised access.
Only one personal account is permitted unless Dove Casino has expressly approved an exception. Duplicate accounts, misleading registration details and accounts created to obtain an improper advantage may be restricted or closed.
Verification
Dove Casino may request documents or information to confirm your identity, age, address, payment ownership or source of funds. Verification may be required before deposits, withdrawals, bonuses or continued access can be completed.
Documents must be genuine, current and readable. You must provide requested information within a reasonable period. Until checks are completed, we may delay a transaction, limit account functions or prevent further play.
If information cannot be verified, or if material inconsistencies remain unresolved, Dove Casino may take proportionate action under these Terms. Any review will be handled using the information available at the time.
Deposits
Deposits must be made using a payment method registered in your name or otherwise authorised for your lawful use. You must not use a payment instrument belonging to another person without prior approval.
You should check the amount and payment method before confirming a deposit. Funds are intended for playing casino games and must not be used for unlawful activity, transferring value between customers or testing payment instruments.
Deposited funds normally become available after the payment provider confirms the transaction. A payment may be refused, reversed or held for review if it is incomplete, unauthorised, disputed or inconsistent with our security controls.
You remain responsible for any fees charged by your bank, card issuer or payment provider. Dove Casino does not guarantee uninterrupted availability of every payment method.
Withdrawals
You may request a withdrawal of eligible funds through the methods made available on your account. Dove Casino may first require completion of identity and payment checks, including confirmation that the withdrawal method belongs to you.
Withdrawal requests may be reviewed for outstanding wagering requirements, reversed payments, duplicate accounts, suspected misuse or other issues relevant to account integrity. We may return funds to the original payment method where this is appropriate and operationally possible.
Processing times can vary according to the selected method, verification status and third-party payment providers. You should ensure that your account details are accurate before submitting a request. A request may be cancelled or amended only where the platform allows this and processing has not begun.
Bonuses
Promotions, bonuses and free spins are subject to their own terms, including eligibility requirements, activation instructions, expiry dates, wagering conditions, game restrictions and maximum cashout rules where applicable.
You should read the promotional terms before opting in. Unless stated otherwise, a promotion is limited to one benefit per person, household, device, payment method or other qualifying category.
Dove Casino may withhold or remove promotional value where a customer has breached promotional conditions, attempted to manipulate an offer or used multiple accounts to obtain an advantage. Promotional terms do not override these general Terms unless they expressly say so.
Acceptable Use
You must use Dove Casino honestly, lawfully and in accordance with these Terms. Your account must be used only for genuine participation in the games and services provided through the platform.
- Provide truthful information and cooperate with reasonable checks.
- Protect your login details and notify us of suspected account compromise.
- Use payment methods that you are entitled to use.
- Respect the security, availability and proper operation of the platform.
- Follow game rules and any instructions displayed by Dove Casino.
Prohibited Activities
You must not use Dove Casino to commit fraud, launder money, conceal the origin of funds, evade restrictions or engage in any other unlawful conduct. You must not interfere with the platform or attempt to obtain an unfair advantage.
- Using bots, automated scripts, software or devices designed to influence play.
- Exploiting errors, faults, delays or pricing mistakes.
- Colluding with other customers or manipulating game outcomes.
- Using stolen, unauthorised or third-party payment details.
- Attempting to bypass account, location, age or promotional controls.
- Uploading malicious code or interfering with another person's access.
Where prohibited conduct is suspected, Dove Casino may investigate and take action permitted by these Terms.
Intellectual Property
All platform content, branding, graphics, text, software and design elements provided by Dove Casino are owned by or licensed to the relevant rights holder. You receive a limited, personal and non-transferable right to use the platform for its intended purpose.
You must not copy, reproduce, modify, distribute, sell, reverse engineer or commercially exploit any part of the platform without written permission. Nothing in these Terms transfers intellectual property rights to you.
Limitation of Liability
Dove Casino will take reasonable steps to provide a secure and reliable service, but access may occasionally be interrupted because of maintenance, technical faults, communications issues or events outside reasonable control.
To the extent permitted by applicable law, Dove Casino is not responsible for losses caused by inaccurate information supplied by you, misuse of your account, failure to protect login details, payment provider issues or equipment and network problems outside our control.
Nothing in these Terms excludes or limits responsibility where it would be unlawful to do so. Your statutory rights are not affected by these provisions.
Account Suspension
Dove Casino may suspend, restrict or close an account where necessary to protect customers, the platform or the integrity of transactions and games. This may occur following a suspected breach of these Terms, failed verification, unusual activity, payment dispute or responsible gambling concern.
During a review, access to deposits, games, bonuses or withdrawals may be limited. We may request further information before deciding whether access can be restored. Where an account is closed, eligible funds will be handled after completion of relevant checks, subject to any lawful deduction or investigation.
Privacy
Dove Casino processes personal information for purposes including account administration, identity checks, payment handling, security, customer support, responsible gambling and compliance with applicable obligations.
Information will be handled in accordance with the applicable privacy notice, which explains the categories of information collected, the purposes of processing, retention practices and available rights. You should review that notice before registering and whenever it is updated.
Responsible Gambling
Gambling should remain an enjoyable leisure activity and should never be treated as a way to earn income or recover losses. Set limits that suit your circumstances and avoid playing with money needed for essential expenses.
Dove Casino may provide tools and support options such as deposit limits, time reminders, reality checks, cooling-off periods or self-exclusion, subject to availability. You may contact customer support if you are concerned about your gambling or need help using these controls.
Do not gamble when affected by alcohol, drugs, distress or pressure from another person. If gambling is causing difficulty, stop playing and seek independent support from an appropriate organisation.
Amendments
Dove Casino may update these Terms to reflect changes to the platform, services, security measures, business practices or applicable requirements. The latest version will be made available online with its effective date where appropriate.
Material changes may be communicated through the platform or other reasonable means. If you do not accept an amendment, you must stop using the service and may request closure of your account, subject to completion of outstanding checks and transactions.
Contact Information
For questions about these Terms, account access, verification, payments or responsible gambling tools, contact Dove Casino through the support channel displayed on the platform or by writing to [email protected].
When contacting support, provide enough information for us to identify your account, but do not send your password or complete payment card details. We may need to verify your identity before discussing account-specific information.
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